Frequently asked questions

 

---


SECTION 1 - SHOPPING WITH DOCK 312

* If you need assistance placing an order, please call Customer Service at 312.243.3009 Monday through Friday from 10AM to 5PM (CT) or email service@dock312.com for assistance.

Will my order be taxed?

If your order is shipping to California, Minnesota, Texas or New York, we are required to collect sales tax.  If you are shipping to Canada, we collect international processing fees associated with importing our products into Canada.

What are my payment options?  

We accept Visa, Mastercard, American Express and Discover. This includes debit cards that have a Visa or Mastercard logo. All orders are billed in US Dollars.

Who designs your products?

We do! All of our products are designed in-house by our talented, award-winning design team.

Are your products environmentally friendly?

One of our core design principles is efficiency.  We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation.  With higher efficiency, we use fewer resources and make a smaller environmental footprint.  Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment.


 
SECTION 2 - SHIPPING AND DELIVERY

How long will it take to receive my order?

Most of our products are in stock and ready for shipment. Typically, items will arrive within ten to fourteen days. When your order leaves our warehouse you will receive an email with the tracking number and additional information to help you track your shipment.  If an item is out of stock, you will be informed during the ordering process and have the option to place a back order.

How are your products shipped?

our Products are shipped via UPS Ground.  

Do you offer expedited shipping?

To inquire about expedited shipping options or to receive an expedited shipping quote, please call Customer Service at 312.243.3009 or email service@dock312.com for assistance.

Where do you ship?

We can deliver anywhere in the contiguous United States and Canada. If you would like to inquire about additional international shipping options, please email service@dock312.com for assistance.

How much does shipping cost?

Standard shipping rates are calculated from standard UPS cost.  

How do I find the status of my order?

Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase, please email us at service@dock312.com.


SECTION 3 - CUSTOMER SERVICE

What is your return policy?

Thrilled. Delighted. Satisfied. Super jazzed. This is how we want you to feel about your Blu Dot purchase. If it is not right, let us know. The sooner we know, the faster we can help. 

Please retain all of your original packaging until you are sure that you will be keeping your purchase. If something arrives damaged or defective, we will make arrangements for a replacement or refund as necessary. If the item simply does not work in your space, you may return or exchange it. Please note that original delivery fees are non-refundable and additional shipping fees and restocking fees may apply.

Please email us at service@dock312.com for assistance.

How do I find the status of my order?

Updates to your order’s status will be communicated via email.  Additional information regarding your purchase is located in the My Account area of this site.  If you need additional assistance, please email us at service@dock312.com.

Do you offer finish samples and/or color swatches?

Yes. There is a link to request a free fabric or color swatch located on each product page if a swatch is available. 

I am missing product assembly instructions.

Assembly directions can be downloaded from each product's page or visit our assembly instructions page for a list of all our  Please email us at service@dock312.com to receive assembly instructions.

What if something arrives damaged?

Please inspect your purchase immediately upon receipt.  While we do our best to design and package products for safe delivery, sometimes damages occur.  Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.

My order was missing parts.  What do I do?

If you are missing parts we will make it right and replace them. Please email us at service@dock312.com to receive the necessary parts.

What is your privacy policy?

We value your privacy and do not sell your information to any companies.  For detailed information, please review our entire Privacy Policy.

 


SECTION 4 - CONTACTING DOCK 312

How do I contact you?

Our Customer Service team is available Monday through Friday from 9:00 AM to 5:00PM (CT) at 312.243.3009 or service@dock312.com to help you. 

If you’d like to reach us by mail, our address is:
Dock 312
1500 S. Western Ave, Suite 4AN-1
Chicago, IL  60608